Shipping & Delivery

Device Raptors, Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Germany, Australia, Chile, Japan, Canada & SAR by ePacket; DHL or EMS and in the USA by USPS.

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION

*ESTIMATED SHIPPING TIME

United States

5-7 Business days

Canada, Mexico, Europe

10-25 Business days

Australia, New Zealand

10-25 Business days

Africa, Central America, South America

15-30 Business days

Max delivery time – 35 Business days.

*This doesn’t include our 1-2 calendar days processing time.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Why is my order being shipping in different packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a backorder, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

When will I receive my order?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our products, please allow an estimated 5-7 business days for your order to arrive in the USA (varies from product to product). Other countries can take an estimated 2-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our products, these are only estimates.

What happens if my order get stuck or lost in the mail?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Will I be Charged for Customs & Taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

Contact information

DeviceRaptors welcomes your comments regarding this Statement. If you believe that we have not adhered to this Statement, please contact us at  support@deviceraptors.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Mailing Address

Device Raptors LLC

578 main st

Middletown, Connecticut, 06457